Shipping policy

At Espresso Outlet LLC, we are committed to delivering your espresso machines, grinders, and accessories safely and efficiently. This policy outlines our shipping practices to ensure transparency and help you understand what to expect. By placing an order, you agree to these terms. Please note that shipping times and methods may vary based on product availability, order volume, and external factors like carrier delays or customs processing. Shipping times provided by carriers are the time the carrier takes to deliver the product, but does not include the time it takes us to get the product out.

General Terms

  • Order Processing: Most in-stock orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Commercial machines, brewers, and roasters may take longer to process, especially with machines where installation is required. Please contact us before purchasing commercial equipment. Custom or special-order items may take longer—please check product pages for details. All preorder products will have a statement about estimated time of shipment in red. When we have updates we add them to the page, otherwise assume the status is still the same. Preorder shipment dates are estimates and can and do change without notice due to unforeseen circumstances, such as delays in customs clearance, delays in freight truck schedules, etc.
  • Shipping Confirmation: You will receive an email with tracking information once your order ships. If multiple items are ordered, they may ship separately. The tracking may not update until the carrier has processed the package at their sort facility that night or the following business day.
  • Address Accuracy: Ensure your shipping address is correct at checkout. We are not responsible for delays or additional costs due to incorrect addresses. We ship to addresses as provided and do not modify the provided addresses without request. If you are using a payment system such as PayPal, Amazon Pay or Apple Pay, please make sure the address it pulls from the account for the shipping address is actually the shipping address you want to use. We frequently have customers say they accidently didn’t update the address the payment system uses.
  • Carrier Selection: We reserve the right to choose the most efficient carrier (e.g., UPS, FedEx, USPS, or freight services) based on your location, order size, and value. We may substitute carriers for comparable service without notice. Even if you select a certain service we try to use it, but may not.
  • Packaging: We package items securely to minimize damage, but we recommend inspecting your package upon arrival. We want to ensure that you receive a product in great condition, but it is very difficult to design packaging that prevents all damage. If you have damage related to shipping, please submit a support ticket https://espressooutlet.com/pages/phone-and-contact with photos and or videos that show the damage. We will access the damage and see if we need to do a damage claim, send a replacement or send replacement parts. If it is an easy to replace part we will send parts, if it requires replacement, we will provide return label for the damage product and ship a replacement based on availability. Keep all packaging in case of shipping related damage or returns. Please make sure to use the espresso machine, grinder or other product as quickly as possible to ensure it is in fully working order.
  • Delays: Shipping times are estimates and not guaranteed. Factors like weather, holidays, high order volume, or carrier issues may cause delays. We are not liable for delays beyond our control.

For Orders in the United States

Processing and Shipping Times

  • Standard Shipping: Free shipping on all espresso machines, grinders, electrical brewers, and roasters to the contiguous 48 states (exclusions apply, e.g., commercial machines or oversized items). Transit time is typically 2-7 business days via ground service (UPS, FedEx, or USPS). Accessories and coffee do not have free shipping.
  • Expedited Shipping: We do not offer expedited shipping due to risk of shipping damage. Orders placed before 12 PM EST may ship the same day (but not guaranteed) depending on carrier pickup time; otherwise, they ship the next business day.
  • Freight Shipping (Oversized/Heavy Items): Commercial espresso machines and large grinders ship via freight (e.g., palletized LTL). Processing takes 3-5 business days for bench-testing and packaging. Transit is 3-8 business days. A $150 flat fee applies (waived on orders over $5,000). Deliveries require an adult signature and are curbside only—liftgate service available for $75 extra.
  • Alaska, Hawaii, and Territories: For large item freight shipping, additional fees apply (starting at $50). Contact us for a quote.
  • Preorders and Backorders: Items are shipped after we receive and process inventory. For high-volume preorders, we create shipping labels in bulk. Tracking numbers are generated, but it may take 1-2 days for all packages to leave our warehouse. Units may be picked up by carriers before tracking updates—UPS and other carriers often scan at their facility end-of-day or next business day.

Signature Requirements

  • Standard Policy: We may or may not require a signature, depending on order value and carrier. Most customers prefer no signature due to convenience, but this increases risk in high-theft areas.
  • Requesting Signature: If you live in an area with known porch pirate activity, contact us via our support ticket form https://espressooutlet.com/pages/phone-and-contact  before your order ships to request signature required. There may be an additional fee ($5-10).

Delivery and Liability

  • Tracking and Security: Monitor your tracking number closely. We recommend securing your package immediately upon delivery (e.g., to a safe spot or indoors).
  • Porch Pirates and Theft: We are not responsible for loss after delivery confirmation. If theft occurs, most carriers provide delivery photos upon request—we can assist in obtaining these and comparing to your location photos. You are responsible for ensuring signature required, being home, or providing a safer address if porch pirates are an issue. We cannot afford to send replacement units for such losses.
  • Damaged Shipments: Inspect packages upon arrival. Note damage on the delivery receipt or bill of lading for LTL shipments and contact us within 48 hours with photos. Retain all packaging for claims. We will file with the carrier and replace/repair as needed.
  • Refused or Undeliverable Orders: You are responsible for return shipping fees plus 3% credit card processing fees.

For International Orders Outside the United States

We cannot cancel orders once they have shipped and we cannot reroute packages with international shipping. Make sure your shipping address is correct. Shipping days are based on carrier estimates, but can be longer based on bulk shipping method to destination country, customs clearance times and other factors. While we want orders to arrive as quickly as possible, the aforementioned reasons can sometimes cause delays of a week or two or more. If there are any applicable customs and duties for your country you are responsible for these and we do not know what these are as there are too many countries so please don't contact us about this as we do not know.

  • Processing and Shipping: Orders process in 2-5 business days. We use international carriers (e.g., DHL, FedEx) with tracking. Transit is 2-14 business days, plus customs. Transit time is very dependent on the destination country and can vary. Most products for international orders are shipped from our fulfillment center in China, not from the USA.
  • Costs: Shipping fees calculated at checkout (starting at $50). No free shipping internationally.
  • Customs and Duties: You are responsible for all import duties, taxes, and fees. We do not calculate or collect these—check with your local customs office. We mark shipments as "merchandise" with accurate values.
  • No Returns or Cancellations Post-Ship: No returns for international orders. Once shipped, no cancellations or reroutes.
  • Tracking Delays: Orders may ship via bulk carrier to your country, clearing customs in bulk. Tracking may not update until local carriers (e.g., UPS, DHL, FedEx) receive it in-country.
  • Warranty: Parts-only for international customers. We assist via email/video, but parts shipping costs are your responsibility.
  • Refused Shipments: If refused due to duties/fees, you pay return shipping plus 20% restocking.

General Notes

  • Holidays and Closures: We do not ship on weekends, U.S. holidays, or during warehouse closures (announced on our site).
  • Backorders: If part of your order is backordered, we may ship available items first (no extra fee) or hold for complete shipment.
  • Changes to Policy: We reserve the right to update this policy—changes posted here.
  • Questions? Please submit a support ticket for assistance. https://espressooutlet.com/pages/phone-and-contact

Thank you for choosing Espresso Outlet LLC. We're excited to help you brew exceptional espresso!